ADVANCE Service Center
ADVANCE operates two company-owned service centres that carry out checks and repairs of all types. The workshops based in Switzerland and France are official maintenance operations, which have many years’ experience and indepth product-specific expertise. The ADVANCE worldwide service network includes other authorised service centres that provide the same services. All service facilities use original ADVANCE materials exclusively. You can find all information on checks and repairs and the relevant addresses at www.advance.swiss.
Support (Website)
At www.advance.swiss you will find detailed information about ADVANCE and our products as well as contact details for any questions you may have.
You also have the opportunity to register your product online up to 10 days after purchase in order to enjoy the full benefits of the ADVANCE warranty. You can also:
- Keep yourself updated about new safety-related findings about ADVANCE products.
- Download an application form for the check at ADVANCE as a PDF in order to be able to send in your product.
- To find an answer to a burning question under FAQ (frequently asked questions).
- Subscribe to the ADVANCE newsletter to receive regular e-mail updates about new products and services.
Online Account
Set up a MyADVANCE account at www.advance.swiss/warranty and register your product directly online after purchase.
In the MyADVANCE account you will find all documents for your product as PDF, e.g. the manual, security updates and much more. You can also view spare parts for your product and make support requests directly.
Warranty
As part of the ADVANCE warranty, we undertake to rectify any defects in our products that are attributable to manufacturing faults. In order for a warranty claim to be made, ADVANCE must be notified immediately on discovery of a defect, and the defective product sent in for inspection. The manufacturer will then decide how a possible manufacturing fault is to be rectified ( repair, replacement of parts or replacement of the product ). Basically, the legal warranty obligations of your country apply. If you register your product for free on our website within 10 days of purchase you receive an extended warranty of 12 months beyond the legal warranty period of your country!
Warranty and Service Intervals begin from the date of the glider’s first flight, recorded on the identification plate. If no date is evident the applicable date is that on which the glider was transferred from ADVANCE to the ADVANCE dealer. The ADVANCE warranty does not cover any other claim. Claims in respect of damage resulting from careless or incorrect use of the product ( e.g. inadequate maintenance, unsuitable storage, overloading, exposure to extreme temperatures, etc. ) are expressly excluded. The same applies to damage attributable to an accident or normal wear and tear.